We require your full name, date of birth, a valid UK address and a contact telephone number when you make an appointment.
NHS appointments are available Monday to Friday between 9am and 5.30pm. We will do our best to give you an appointment at a time that suits you. However, due to high demand for this service, we cannot always accommodate your wishes in this respect.
Private appointments are also available Monday to Friday between 9am and 5.30pm, as well as on Saturdays, with prior booking.
Please inform us of your time restrictions as this could help with allocation of follow-up appointments.
We ask that you arrive a few minutes early for your appointment, as you are required to complete a medical health questionnaire before seeing your dentist. We normally ask you to review this questionnaire regularly. Click here to complete the Medical Form.
We normally allocate generous time (c30min) for your first visit. We will do a full check up of your mouth, chart the existing condition, take X-Rays if necessary and discuss the options for your treatment(s), if required. Usually, you do not receive full treatment on your first visit, but if you are in pain, we will do our best to get you out of pain at this stage.
We advise that you tell us of any benefits you receive and bring evidence if you can, in case you are entitled to free dental care (see Payment Exemption Rules).
If you are unable to keep your appointment please let us know as soon as possible so that we can give the appointment to someone else. Missed appointments waste NHS time and our resources. If you miss more than one appointment and give less than 24 hours notice for changes we may not be able to offer you NHS care in the future.
If we have already started your course of treatment and you fail to attend your follow-up session, we may close the course of treatment. This means that you have to restart the treatment course, costing you extra if you are a paying patient.
Let us know at least 24 hours in advance if you wish to cancel or change your appointment. For long appointments, including periodontic or endodontic appointments, we would like to have at least 48 hours notice. You could be charged a fee for cancelling last minute or failing to attend your appointment.
At the end of the course of your treatment, your dentist will suggest when you need to see a dentist again. NHS dentists now follow guidelines issued by the National Institute of Clinical Excellence (NICE). This means you will attend as often as is needed to keep your teeth and gums healthy and may no longer need a checkup every six months.
You may opt for our private hygienist services for tooth stain removal and polishing.
We will send you a reminder for your next check up nearer the time.